Communications with Judges/Viewers

Nucleus has a huge range of email functionality that enables Admins to contact users in bulk or based on specific criteria, however, these functions are heavy-handed when an Admin User wants to contact just one Judge or Viewer. It might be that Admins wish to contact an individual Viewer to remind them to log in or to ask them to submit their scores. Whatever the reason, Nucleus offers an easy function that allows Admins to send an email.

How to Email an Individual Judge/Viewer

Before you contact an Entrant we recommend that you review the entryIssue/GLOBAL email template, which will be sent as part of this process. For more information about managing email templates, read this guide.

1. Log into the Admin Interface
2. Go to Actions>Viewers
3. Filter for the relevant User
4. Go to the Actions menu for the entry and select Email Viewer
5. On the next screen the To field will be populated with the Entrants’ email. Add more emails by separating them with a comma
6. Add emails to the BCC if required
7. Edit the Subject as required
8. Edit the Content as required
9. Click Send when ready

Note – the emails will not appear in the Email Log/Queue List.