Additional/Consultational Support

Our standard response time for Support requests is 48 hours, although you may receive an answer much sooner if your query is less complex and depending on current Support team workloads/availability.

For occasions where you need to guarantee a quicker response, it is possible to book dedicated and continual ‘consultational support’ for a premium cost in additional to your agree annual support package.

If you think might require this, please get in touch with your contact on our Support Team and tell us your scenario and requirements. We will consider whether the additional support is necessary and, if so, will provide you with a quote accordingly.