Contacting individual entrants

The Email Entrant functionality exists for when you need to contact an individual entrant about a unique issue that relates directly to their entry – such as an uncorrected error in their submission form etc…

How does it work?

The Email Entrant functionality is controlled by an email template you have, called entryissue/GLOBAL. You can edit this in the usual way, by going to:

1. MISC > Email Templates

2. Scroll through your templates and click on the Default link in the Edit column

3. Edit the Template as you require

4. Save & Close.

How to use it?

Once you have edited your entryissue/GLOBAL template as you require, you are ready to send it to your entrant.

1. From the main Actions drop-down, select Entries

2. Your Entries list opens. Find your entry in question, and from the Actions drop-down at the right hand side of the record click on Email Entrant

3.The Edit Email page opens up. In addition to the templated content set up in entryissue/GLOBAL, you can also edit or add to the body copy to include more specific details about this particular entry’s issue.

4. Click Preview to see how your email will appear.

5. Click Send. A pop-up will ask you if you are sure.

6. Click OK. The email will send.

7. A new page will confirm how many entrants this email was sent to ie. 1.

8. Click Back to return to your Entries table.