How to Adjust the Length of Time after which Inactive User Accounts are Deleted

By default, User accounts that have not been logged into at all for 18 continuous months are automatically deleted. Such Users are warned twice of the impending deletion (30 days prior and 7 days prior) and advised to log in to preserve their account. If they fail to do so, they will receive an email confirming that their account has been deleted once this timeframe has expired.

Note – If you wish to inform Entrants about their deletion process, you can set up three different types of email warning messages. Please review this guide to see how to manage email templates.

• entrant/delete/warn – If the user doesn’t log in for 18 months, this warning email is sent 30 days before the User account deletion date. To prevent the account deletion, the User simply has to log into the account using their username and password.
• entrant/delete/warnFinal– will be sent to the User 7 days before the removal
• entrant/delete/notify – will be sent to the User when the account has been deleted. If the user wants to enter again, they need to register for a new account.

Admins can adjust the length of inactive time that this deletion depends upon – to either longer or shorter than the default 18 months.

If you would like to adjust this time, please raise a Support ticket to request your preference.