How to Inform Entrants of a Successful or Failed Video File Transcode

There are email templates that can be switched on to alert entrants to a successful video transcode or failure. There are a number of reasons as you why a video can fail and this is one area where communication with entrants is imperative. Uploading large video files is time-consuming and as a key p[art of the entry process anything that puts entrants at ease will reduce the number of emails and phone calls to the awards admin teams.

The automated emails, if activated, will be sent to the entrant to confirm if their video has successfully transcoded, or if it failed with the reason.

How to activate the email templates

To amend the email templates:

Log into the Admin Interface
Got to Actions>Misc
Under the Email Management heading click on Email Tempates
Search for either:
1. mediaItem/transcodeComplete
2. mediaItem/transcodeError
Click on Default to edit the template
Add or amend the suggested copy below
For more information about all email template options read the email template guide
Click Save and Close when finished

Note – to disable both or either template review the How to Disable an automatic email template guide

Proposed copy for each template:

Transcode Success – mediaItem/transcodeComplete

Subject –

@@mediaItem_title@@ has Transcoded Successfully (@@mediaItem_id@@)

Body –

Dear @@user_name@@,

The video associated with media library item “@@mediaItem_title@@” (@@mediaItem_id@@) has completed transcoding successfully.

Please contact the awards administration team with any questions.

Best wishes,

Awards Team

Transcode Failure – mediaItem/transcodeError

Subject –

Video Transcode Error (@@mediaItem_id@@)