How to Preserve Entries Following Entrant Account Deletion
Nucleus automatically manages and tidies up Entrant accounts. Generally, accounts are deleted 18 months after the User’s last login, although this period can be customised. When an Entrant account is deleted, any active Entries associated with that account are reassigned to another administrator within the Organisation. If all Entrants within an Organisation are deleted, the system then triggers the removal of both the Organisation and all associated Entries. Over time, this process can result in incomplete historical awards data, particularly when Administrators wish to retain records for extended periods.
To address this, Nucleus includes a feature that allows Admins to transfer Entry ownership to a designated Organisation that remains undeleted, thus preserving a complete dataset within Nucleus.
Please note that if this feature is enabled, it is advisable to consult your Data Controller to ensure that all data handling aligns with GDPR regulations. Nucleus offers a range of GDPR-compliant functionalities, which are covered in detail in this guide.
How to Enable Entry Preservation
This functionality is not enabled by default. To activate it, please follow the instructions below:
- Log into the Admin Interface
- Go to Actions>Misc
- Select Configuration Values from the System Administration section
- Search for Masquerade Organisation Id. If the value for this config is blank, then the feature is switched off. If there is an ID, then the Entries will be moved to that Organisation.
- To add or change the Organisation, make sure that you create a new Organisation if required, and then locate the Organisation ID from the Organisation List page of the site.
- Once you have the relevant ID, click on Edit on the right of the table
- Enter the required Organisation ID
- Click Save
From now onwards, when an Organisation is deleted, any active Entries will be moved to the Organisation set by this feature.