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What to Do in the Event of an AWS Failure

‘AWS Fail’ is a Status on the list of emails that appear on the Mail Queue. In the rare event of an email failing to send, the Status will enable you to distinguish between the cause being something local within Nucleus – such as using an incorrect or incomplete email address – or a broader external failure caused by our AWS supplier. You can check on this by the following steps:

  1. Log into the Admin Interface
  2. Go to Actions > Misc
  3. Select Email Log/Queue
  4. From the Email Management log, check the Status column. You can filter for emails that have failed for this reason by selecting AWS Fail in the Status dropdown

If you find an email with this status, please raise a Support Ticket to bring it to the attention of the BMT Support Team.